TO WHOM IT MAY CONCERN;
My Name is James S. KAPPEL. Since 1985/86 I began patronizing the Wonder Lake Bicycle shop. From 1993 the Wonder Lake Bicycle Shop is the only bike shop that I will take my bikes to.
Over the years I have found the Wonder Lake Bike shop to be operated by a owner whom is extremely ethical in his business dealings, as well as extremely competent in his mechanical ability.
Starting in 1987 I began doing about 99% of my business with Mr Rich Roman. Which included when I lived many miles away. Currently though I live almost 200 miles away, I prefer taking my bikes to the Wonder Lake Bike shop, because I want things to be done right, and I do not feel like I am being ripped off. The last time that I did business with a different bike company was in 1993, when I purchased a Schwinn paramount series new from a shop in the Chicago area. ( did this primarily because at the time the Wonder Lake bike shop did not carry new Schwinn products). Shortly after the purchase of this new bike which cost me around $1,500. I had the wonder lake bike shop do a tune up. The Wonder Lake bike shop has a policy of taking care of all adjustments in a season when a tune up is done. Rick Roman discovered that the idiots whom performed the assembly of the paramount had gouged the fork of the brand new and very expensive bike, though this was eventually taken care of by the Schwinn corporation, I came to the conclusion that Schwinn could care less about me as a customer. Although this was the second new bike that I bought from the Schwinn shop, I will never do business with the Schwinn corporation again.
Over the years Rick Roman has done a complete tune up on my Schwinn Paramount, and most recently done a complete restoration of this bike, including painting and reproduction of the decals. It now looks like a new bicycle.
I would like to go on record in fully endorsing the Wonder Lake Bike shop. I also give permission for the Wonder Lake Bike Shop to use this letter, and photographs which were taken by Richard Kappel of the Black Schwinn Paramount in his Internet ad.
James S. Kappel